It’s given our advisors a daily discipline for pursuing leads and more time for personal relationships with people. We can identify our best sales people and regiment their best practices.”

Microsoft CRM 4.0

“With Microsoft Dynamics CRM, training time is reduced, people are proficient faster, and we can get new employees out onto the floor quickly—all because the system brings them the information that they need in an easy-to-use, point-click fashion.” Jeff Beelman Contact Center Lead, Wellmark

Microsoft CRM 4.0 Service

One of the things that really attracted us to Microsoft Dynamics CRM is that, combined with Microsoft Outlook, it’s just like one product. In anything else, you’d be duplicating efforts in two separate products.

Microsoft CRM 4.0

Sales

Drive sales productivity, user adoption and consistent best practices with Microsoft Dynamics CRM 4.0 for Sales .

Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.

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Marketing

Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM 4.0 for Marketing .

Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.

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Customer Service

Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM 4.0 for Customer Service.

Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business process, and scalable to meet enterprise demands.

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